Returns & Exchanges

At Flatiron SF, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, returns are typically limited to damaged or incorrect items. If you are not completely satisfied with your order, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately examine your package for any signs of transit damage or missing items.

• 2.
  Document Issues

  If your items are damaged or incorrect, take clear photographs of the product and the original packaging.

• 3.
  Contact Support

  Email our customer service team at support@flatironsf.com with your order number and the photos you collected.

• 4.
  Resolution Processing

  Our team will review your request within 24 hours to issue a replacement, store credit, or refund to your original payment method.